Privacy Policy

Effective Date: 01.01.2025
Last Updated: 20.05.2025

1. Introduction

TMAC Disability Care is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

2. What Personal Information We Collect

We may collect the following types of personal information:

Full name
Date of birth
Contact details (address, phone number, email)
Emergency contact information
Health and medical information
Disability support needs
Financial and billing information
National Disability Insurance Scheme (NDIS) details
Employment and background information (for staff and volunteers)

3. How We Collect Personal Information

We collect personal information through various means, including:

Directly from you via forms, interviews, phone calls, emails, or our website
From third parties such as healthcare providers, family members, guardians, or legal representatives
Through our interactions with you during service delivery
From publicly available sources

4. Why We Collect Personal Information

We collect your personal information to:

Provide you with disability support services
Develop and manage individualised care plans
Communicate with you and your support network
Comply with legal and regulatory obligations
Process payments and manage billing
Recruit and manage staff and volunteers

5. How We Use and Disclose Personal Information

We use and disclose your personal information for the purposes for which it was collected, and as otherwise permitted by law. This may include:

Sharing information with healthcare providers, support coordinators, and other relevant parties involved in your care
Disclosing information to government agencies such as the NDIS
Providing information to third-party service providers who assist us in delivering our services (e.g., IT support, billing services)
Complying with legal obligations or responding to lawful requests
We do not disclose your personal information to overseas recipients unless required or authorised by law.

6. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Implementing secure data storage solutions
Restricting access to personal information to authorised personnel
Regularly reviewing and updating our security measures
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated. To make such a request, please contact us using the details provided below.

8. Making a Privacy Complaint

If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be available on our website, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

TMAC Disability Care
Address:PO Box 3038, Putney NSW 2112
Phone: +61 2 9555 6473
Email: info (at) tmac.net.au